At Solvimon, we’re reinventing how enterprises think about billing — and we’re looking for commercially minded professionals who want to shape the future of Customer Success from the ground up.

In a nutshell, you will:

• Success

  • Be the face of Solvimon for our customers (Portfolio of 15+ mid-market and enterprise customers) – building long-term, trusted relationships with Finance, Ops, and Product teams.

  • You’ll guide customers from onboarding, adoption & QBRs, expansion and renewal ensuring they see real business impact with Solvimon.

  • You’ll represent the voice of the customer internally, turn customer insights into impact — ensuring their needs guide Product & Engineering decisions and help us build a platform they can’t live without

  • You’ll design, refine and own the playbooks and processes that define the foundation of how Customer Success scales at Solvimon.

• Growth

  • Spot upsell and expansion opportunities by deeply understanding how customers use our platform.

• Support

  • Act as a problem-solver: when things break, you’ll coordinate internally and keep the customer in the loop.

What you'll bring

• A customer-first mindset — you get energy from helping customers succeed and building long-term partnerships.

• Experience in SaaS (bonus: FinTech, billing, or enterprise B2B) in a role like CSM, Account Management, or Solutions.

• Strong communication skills — you can explain complex products in a clear, structured, and confident way to both technical and non-technical audiences.

• Problem-solving DNA — you’re resourceful, proactive, and not afraid to roll up your sleeves when things aren’t yet defined.

• Curiosity and product affinity — you enjoy learning the ins and outs of a platform and can translate customer needs into actionable feedback for Product & Engineering.

• A builder mindset  — you’re eager to design and own processes from scratch.

• Ownership mentality — you want to set the tone for how Customer Success will look at Solvimon for years to come.
  

  Location: Utrecht (4 days/week in the office)

  Language: English (bonus: Dutch or another EU language)

  Industry: FinTech / Billing SaaS

  Team Structure: Early-stage role reporting directly to Leadership

What we offer

• A competitive salary, bonus and ESOP plan

• An exciting job in a fast-growing early-stage tech startup where you have the opportunity to take responsibility from day one

• The opportunity to learn from colleagues that have extensive experience from companies like Adyen, Messagebird, Stripe

• A shiny new MacBook to work your magic on

• Monthly team activities

• 25 holidays per year

• A great office in the center of Utrecht

• Delicious daily team lunches and amazing coffee from our office barista

Unfortunately, we are not able to support relocation, or applicants from outside the EU without a valid work permit for the Netherlands.

Meet the team