Implementation Manager

Solvimon is building a next-generation monetization platform and is looking for an implementation manager

Full-time · Utrecht Office ·

About the job

As a crucial part of Solvimon's customer success team, the Implementation Manager is responsible for providing top-notch assistance and support to our clients. This includes managing onboarding processes, ensuring proper account setup, providing training on the system, and resolving technical issues efficiently. You will collaborate closely with our development, sales, and customer success teams to deliver a seamless customer experience.

Key Responsibilities

Customer Onboarding & Training: Assist new customers and ensuring the proper setup of their Solvimon account, native integrations, and system training.
Technical Support: Provide technical support and troubleshooting assistance to clients and join sales calls with potential customers to help them understand our platform.
Integration Development: Setting up and maintaining our current end-to-end integration product stack. Setting up an integration with a new CRM or ERP system or extend existing workflows is part of your day to day job.
Issue Prioritization: Diagnose, prioritize and report issues and bugs that customers might experience.
Documentation: Maintain up-to-date documentation of technical processes and new functionalities.
Gather Feedback: Help the Product team gather customer feedback regarding possible bugs, improvements, and new functionalities.
Cross-Departmental Collaboration: Work closely together with our Sales, Product, and Engineering teams to ensure alignment on onboarding customers.

About you:

Experience: 2+ years in a technical support or customer success role, preferably in a high-growth SaaS and/or Fintech environment.
Technical Skills: Strong understanding of software applications and API's, and how data is shared between systems. You are not afraid of writing small pieces of code in Javascript to transform data if necessary.
Communication: Excellent verbal and written communication skills in English, with the ability to explain complex concepts clearly.
Organizational Skills: Excellent organization skills and attention to detail. Ability to prioritize and multitask with clients and colleagues.
Problem-Solving: Strong problem-solving skills and attention to detail.
Fast Learner& Team Player: Capable of keeping up with a fast-growing environment; Ability to work independently and as part of a team.

We would be particularly excited if you have:

An engineering background. Familiarity with scripting languages (e.g., Javascript or Python ) is a big plus!
Experience in the Fintech industry or with billing systems

What we offer

A competitive salary
Meaningful equity in the company through an ESOP plan
A shiny new MacBook to work your magic on
An exciting job in a fast-growing early-stage tech startup where you have the opportunity to take responsibility from day one
The opportunity to learn from senior colleagues that have extensive experience from companies like Adyen, Messagebird, Fourthline and Bol.com
Monthly team activities
25 holidays per year
A great office in the center of Utrecht
Delicious daily team lunches and amazing coffee from our office barista

Apply for the job

Enthusiastic about coming to work for us? Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At Solvimon, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we’d still love to hear from you!

If you have any questions please don't hesitate to contact us by sending an email to info@solvimon.com.

Unfortunately, we are not able to support relocation, or applicants from outside the EU without a valid work permit for the Netherlands.

Applications closed